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How uang4d Protects Your Personal Data

At uang4d, every piece of information you share — from your account registration details to your payment activity via DANA, OVO, GoPay, or QRIS — is handled under…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyYour right to access, correct, or deleteNo sale of personal data to third partiesContact our privacy team within 24 hours
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uang4d How uang4d Protects Your Personal Data
HUBUNGI TIM PRIVASI

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a copy of your records, or need to flag a concern about your account privacy, our team is available around the clock. We aim to respond to all formal privacy requests within 24 hours of receipt. Choose the channel that works for you and include your registered account email so we can locate your data without delay.

Team online

Live Chat

Access live chat directly from your account dashboard, available 24 hours a day, seven days a week. Identify your query as a privacy matter and our agent will escalate it to the data team within minutes.

Email Privacy Request

Send a written request to our dedicated privacy email address. Include your full name, registered phone number, and the specific data action you are requesting — access, correction, or deletion. We respond within 24 hours.

Account Settings Panel

Log into your uang4d account and navigate to Settings, then Privacy. From there you can download a summary of your stored profile data, update your contact details, or submit a formal deletion request without contacting support.

STANDAR KEAMANAN DATA

Explore How We Handle Your Privacy

Our data-handling practices are built around six concrete commitments. Each one addresses a specific area of your account privacy — from the moment you submit a QRIS payment to the moment a…

Data Encryption

All data transmitted between your device and our servers is protected with TLS 1.3 encryption. Stored account data — including your payment method details for DANA and GoPay — is encrypted at the database level with AES-256.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which features you use most. You can manage or disable non-essential cookies at any time through the cookie preference panel in your account settings.

Account Security

Two-step verification is available for all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an automatic email alert to your registered address so you are always informed of access activity.

Data Retention Period

We retain your personal data for as long as your account remains active and for the period required by Indonesian financial regulations after closure. Once the retention period expires, data is permanently deleted from our systems.

Your Data Rights

You have the right to request a full copy of the personal data we hold on you, to correct inaccurate details, and to request deletion of your account data. The scope of these rights depends on local law and applicable financial record obligations.

Third-Party Data Sharing

We share data only with payment processors such as the networks handling DANA, OVO, GoPay and QRIS, and only to the extent needed to complete your transactions. No personal profile data is shared with advertisers or data brokers under any circumstances.

Browse Common Privacy Questions

These are the questions we receive most often about how uang4d handles personal data, account records, and your rights as a registered user in Indonesia. If your specific question is not answered here, reach the privacy team via live chat or email and we will respond within 24 hours.

We collect your name, email address, phone number, date of birth, and the payment method you register — DANA, OVO, GoPay, or QRIS. We also record device identifiers and login timestamps to protect your account from unauthorised access.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions. We do not sell, rent, or provide your personal profile to advertisers, data brokers, or any unrelated third party.

Log into your account, go to Settings, then Privacy, and select 'Download My Data'. Alternatively, email our privacy team with your registered phone number and account email. We will send a data summary within 24 hours of receiving your request.

Yes. Submit a deletion request through the Privacy section of your account settings or by emailing the privacy team. Deletion is carried out after we complete any retention obligations required by Indonesian financial regulations, and depends on local law.

Payment channel data is passed directly to the respective processor over an encrypted TLS 1.3 connection. We do not store full payment credentials on our servers; only a masked reference token is retained for transaction reconciliation purposes.

Cookies are small files stored on your device that help us keep you logged in and understand how you use the platform. You can turn off non-essential analytics cookies at any time via the cookie preference panel in your account settings without affecting your login session.

Reach our privacy team via 24-hour live chat or email, marking your message as a privacy concern. Include your account email and a description of the issue. We aim to acknowledge every formal privacy complaint within 24 hours and resolve it within 14 days.

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