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Explore Our Legal Terms and Your Rights

At uang4d, our legal framework is written to be transparent and straightforward — you can see exactly what governs your account, your transactions and your data.

Jurisdiction: IndonesiaPayments: DANA, OVO, GoPay, QRISData Rights IncludedAccount Security Policy24/7 Legal Support Contact

Explore the Lobby Read FAQ

Browse the Full Scope of Our Legal Policy

uang4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal policy governs every interaction you have with uang4d — from the moment you open an account through to withdrawals processed via DANA, OVO, GoPay or QRIS. We retain transaction records for a minimum of five years in line with standard financial compliance practice. Your

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account data is stored on encrypted servers, and we do not share identifiable information with third parties except where required under applicable Indonesian regulation. Any change to these terms is communicated via your registered email address at least 14 days before taking effect. Where eligibility or
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access is discussed, those conditions depend on local law. Players in Makassar and across Indonesia are subject to the same unified policy framework.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Switch to a Legal Support Channel Anytime

Team online

Live Chat Support

Our live chat team is available 24 hours a day, 7 days a week. Send a legal query, account dispute or policy clarification request directly through the chat widget on your account dashboard. Response time is under 5 minutes during active hours.

Email Legal Team

Submit formal legal requests, data access applications or account termination notices to our dedicated legal address. We acknowledge all emails within 24 hours and issue a full written response within 3 working days of receipt.

Account Help Centre

Navigate to Settings → Help → Legal in your account to access policy documents, submit a data correction request or raise a compliance concern. This path is available on both mobile and desktop without contacting support first.

HOW WE HANDLE THIS

Open the Details on Data, Cookies and Security

We apply layered security and clear retention rules so you always know the status of your account and your personal information.

Data Retention

Account and transaction records are kept for five years. After that period, identifiable data is deleted from active servers unless a legal hold is in place. You can request a copy of your records via email at any time.

Cookie Policy

We use session cookies for account authentication and analytics cookies to measure page performance. You can manage cookie preferences through your browser settings; disabling analytics cookies does not affect account functionality or transaction processing.

Account Security

All accounts are protected by 256-bit SSL encryption. We require email verification on login from a new device and apply automatic session expiry after 30 minutes of inactivity, reducing unauthorised access risk significantly.

Payment Data Handling

Transaction details processed via DANA, OVO, GoPay or QRIS are never stored in plaintext. Payment credentials pass through tokenised gateways and are not held on our servers beyond the duration of each transaction.

Your Right to Correction

You may request a correction to any personal data we hold by contacting our legal team via email. Corrections are applied within 7 working days, and a confirmation notice is sent to your registered email upon completion.

Dispute Resolution

Account disputes are escalated internally within 48 hours of a written submission. If a resolution is not reached, you may request an independent review. Our legal team documents the full dispute trail for your records.

Check the Answers to Common Legal Questions

The following questions come directly from account holders who wanted clarity on their rights, our data practices and how to contact us formally. Each answer reflects the actual process we follow at uang4d.

Your account is subject to the terms set out in our policy documents. Access and eligibility depend on local law in Indonesia. We apply Indonesian-applicable data and financial conduct standards across all active accounts.

Email our legal team from your registered address with the subject line 'Data Access Request'. We will compile and send your account data within 7 working days. No fee applies for a standard data access request.

You can request data deletion after closing your account. We remove identifiable records within 30 days unless a legal retention obligation applies, such as transaction records required for financial compliance over a 5-year period.

Submit a written dispute via email to our legal address. Include your account ID, a description of the issue and any supporting evidence. We acknowledge all disputes within 24 hours and escalate internally within 48 hours.

Payment data processed through DANA, OVO, GoPay or QRIS is handled via tokenised gateways. We do not share your payment credentials or transaction details with third parties beyond what is required by applicable Indonesian law.

We send a notification to your registered email address at least 14 days before any material change to our terms takes effect. Continuing to use your account after that date constitutes acceptance of the updated terms.

We use session cookies for login security and analytics cookies for performance tracking. You can disable analytics cookies in your browser settings at any time without affecting your ability to log in or process transactions.

Explore Our Legal Terms and Your Rights

Switch to a Legal Support Channel Anytime

Live Chat Support

Email Legal Team

Account Help Centre

Open the Details on Data, Cookies and Security

Data Retention

Cookie Policy

Account Security

Payment Data Handling

Your Right to Correction

Dispute Resolution

Check the Answers to Common Legal Questions

01 What law governs my uang4d account?

02 How can I request a copy of my personal data?

03 Can I ask uang4d to delete my account data?

04 How do I raise a formal legal dispute about my account?

05 Does uang4d share my payment details with third parties?

06 How will I know if the legal terms change?

07 What cookies does uang4d use and can I turn them off?

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